GreenApple Campus Programming Policies / FAQs

If a GreenApple Campus In Person camp is cancelled by GreenApple due to covid you will have the option to participate virtually or receive a full refund.

Parent Communication
Communication requesting a transfer or refund within GreenApple policy must be submitted by email to office@greenapplecampus.org.

Platform for Virtual Programming
GreenApple Campus uses Zoom as its video platform. There is no cost to join a Zoom meeting or class. You do not need a Zoom license.  Zoom works with most devices and operating systems. If you are not sure about your devices refer to Zoom technical requirements.  You will be prompted to download Zoom the first time you join a GreenApple Campus class.  After the download, your learner will only need to click the link provided before each virtual class start.

Student Attendance
GreenApple Campus in person programs are rostered and require preregistration. Staff check in and check-out participating students.
GreenApple Campus Virtual Programs are rostered live online classes. Attendance will be taken in the zoom waiting room. We ask learners to check in with the instructor and enable the audio and video throughout the class.

Recording
We do not authorize recording of any GreenApple Campus Programs.

Devices for Virtual Programming
You will need a technology device with a microphone and webcam. Most newer devices have these built in. If you enroll multiple learners in one class, each should have their own device. If there is a specific device requirement for a class, it will be posted in the class description.

GreenApple Campus Staff
We screen, interview and do background checks on all GreenApple Campus staff. In addition GreenApple Campus staff are trained in our process and learning tools.
Non GreenApple Campus personnel are not allowed in a GreenApple Campus program.

1:1 Private Sessions
Parents can request 1:1 private sessions. Scheduling is based on availability.

Small Groups, Learning Pods
Families and schools can request customized sessions for small groups and pods. Scheduling is based on availability.

Cancellation
GreenApple does not provide refunds for programs we do not cancel. A full refund is provided if GreenApple cancels a program.
If you miss a class, you are not entitled to a refund.
If your learners have not joined the virtual class meeting 10 minutes after the start time, the meeting may be cancelled, at GreenApple Campus discretion. This is considered a missed meeting and you are not entitled to a refund.

Transfer
A parent can request a transfer to a similar GreenApple program or virtual class, up to 1 week in advance of the GreenApple Campus program or virtual class start time. A completed transfer is dependent on availability in the GreenApple campus program or virtual class. A transfer request must be made by email to office@greenapplecampus.org.

Refund
GreenApple does not provide refunds for programs we do not cancel. A full refund is provided if GreenApple cancels a program.
If you miss a class or camp, you are not entitled to a refund.
If your learners have not joined the virtual class meeting 10 minutes after the start time, the meeting may be cancelled, at GreenApple Campus discretion. This is considered a missed meeting and you are not entitled to a refund.
Updated 3.1.21

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